
Appendix B - Troubleshooting
72
NXV-300 Modero Virtual Touch Panel
Troubleshooting Information (Cont.)
Symptom Solution
I have more that one Modero panel
connected to my System Master and
only one shows up.
Multiple NetLinx Compatible devices (such as Modero panels) can be associated
for use with a single Master. Each Modero panel comes with a defaulted Device
Number value of 10001. When using multiple panels, it can become very easy to
overlook the need to assign
different Device Number values to each panel.
• Press and hold the grey Front Setup Access button for 3 seconds to open
the Setup page.
• Press the Protected Setup button (located on the lower-left of the panel
page), enter 1988 into the on-screen Keypad’s password field, and press
Done when finished.
• Enter a Device Number value for the panel into the Device Number Keypad.
The default is 10001 and the range is from 1 - 32000.
After downloading a panel file or
firmware to a G4 device, the panel
behaves strangely.
Symptoms include:
• Having to repeat the download.
• Inability to make further downloads to the panel. May get "directory" errors,
"graphics hierarchy" errors, etc.… indicating problems with the Flash
memory.
• Panel will not boot, or gets stuck on "AMX" splash screen.
• Other problems also started after downloading to a new panel or a panel with
a TPD4 file that takes up a considerable amount of the available Flash
memory.
Cause:
• If the G4 device already contains a large enough file, subsequent downloads
will take up more space than is available and could often corrupt the Flash
memory. The demo file that typically ships with G4 panels is one such file.
Solution:
• DO NOT download TPD4 files (of large size) over the demo pages, or any
other large TPD4 file.
• First download a small blank one page file to the G4 panel using the Normal
Transfer option to send/download the page. Reboot the device, then do your
regular file or firmware download.
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